24/7 Call Answering
Every call answered in your company name, around the clock including nights, weekends and bank holidays
Your remote taxi operations partner
YOUR TAXI OFFICE.
EXPERTLY SUPPORTED.
24/7 call answering, live dispatch and booking support for UK taxi and private hire companies. Your customers, your company name, our experienced team.
10+ years experienceiCabbi dispatch experience24/7 coverage
24/7 CALL ANSWERINGSCHOOL RUNSHOSPITAL BOOKINGSDISPATCH MANAGEMENTBOOKKEEPINGNHS TRANSPORTCOUNCIL TRANSPORTPRIVATE HIRE
24/7 CALL ANSWERINGSCHOOL RUNSHOSPITAL BOOKINGSDISPATCH MANAGEMENTBOOKKEEPINGNHS TRANSPORTCOUNCIL TRANSPORTPRIVATE HIRE
WHAT WE DO
Everything your taxi business needs. One expert team.
Dispatch Management
Real time booking allocation and driver coordination using your iCabbi dispatch system and agreed operating procedures
School Run Contracts
Multiple pickups, tight timing and parent communication handled with precision and care
Hospital Bookings
NHS transfers, dialysis runs and wheelchair accessible transport managed by experienced operators
Bookkeeping
Driver invoicing, weekly reconciliations and fare tracking tailored for UK taxi businesses
White Label Service
Your passengers never know we are there. We operate entirely under your company name and brand
SPECIALIST BOOKING SUPPORT
Not every booking is a simple A to B journey.
Taxi offices manage far more than ordinary pickups. We support the booking types that need clear instructions, accurate records and timely coordination, always following the client's processes.
Airport transfers and pre-bookings
Support for flight-related enquiries, pickup details, return journeys, vehicle requirements and booking amendments. Operators work with the information and pricing rules provided by your company.
School transport coordination
Help with scheduled school journeys, multiple pickups, recurring bookings, parent or guardian enquiries and changes communicated through your agreed procedures.
Hospital and patient journeys
Careful handling of hospital transfers, dialysis journeys, accessibility requirements and time-sensitive updates, with exceptions escalated to your designated contact.
Council and contract work
Operational support for recurring council and contracted transport bookings, including journey notes, schedule changes and driver communication.
Advance bookings and amendments
Capture the important journey details, manage cancellations and changes, and keep the booking record up to date in your dispatch system.
Passenger and driver communication
Handle ETA enquiries, pickup instructions, lost-property messages and operational updates according to your service standards.
DISPATCH SOFTWARE EXPERIENCE
Built around your iCabbi workflow.
Your taxi company already has its systems and procedures. Our role is to support the people and processes behind them, not force you onto a new platform.
We work with access permissions, booking rules and escalation instructions agreed during onboarding.
Smart Connect Communications is an independent operations support provider, not an official iCabbi product or software partner.
Telephone bookings
Record pickup, destination, time, passenger and vehicle details using your established booking rules.
iCabbi booking management
Work within your iCabbi environment to review bookings, amend journey details and keep records current.
Driver and job coordination
Support allocation monitoring, driver enquiries, pickup changes and exceptions that need controller attention.
Shift handovers
Communicate outstanding bookings, operational notes and unresolved issues to the next team or your in-house staff.
INSIDE YOUR VIRTUAL CONTROL ROOM
Real taxi operations.
Seamlessly supported.
From the first call to the final update, our team works inside your existing operational process. No generic scripts, no unnecessary disruption.
STEP 01
A passenger gets in touch
Our operators answer in your company name and capture the journey requirements.
STEP 02
The booking is managed
We enter, check and amend bookings in your existing dispatch software.
STEP 03
Your drivers stay coordinated
Our controllers monitor allocations, updates and time-sensitive journeys.
STEP 04
Your customer stays informed
We handle relevant enquiries, updates and escalations using your processes.
Workflow is illustrative. Actual processes are tailored to each client's systems and requirements.
WHY OUTSOURCE YOUR TAXI OFFICE?
More operational support. Less pressure on your team.
Outsourcing is not about replacing your business identity. It is about giving your taxi office dependable support when calls, bookings and driver enquiries demand attention.
Coverage beyond office hours
Discuss night, weekend, bank holiday and peak-time cover without having to staff every shift internally.
Support for your existing team
Give in-house staff extra capacity for busy call periods, booking changes and dispatch coordination.
A clearer staffing model
Choose the coverage you need and request a quote based on hours, responsibilities and workload rather than paying for unnecessary capacity.
Your brand and procedures
Calls can be answered in your company name, with agreed booking scripts, escalation routes and quality expectations.
0+
Years Experience
0%
Call Answer Rate
0+
Bookings Handled
0/7
Always Available
THE SMART CONNECT DIFFERENCE
Why Taxi Companies Choose Us
Experienced UK taxi operations support, built around the way your business works.
No New Dispatch Platform Required
we work within your agreed iCabbi setup
Seven-Day Setup Target
subject to access, training and operational requirements
Experienced iCabbi Operators
booking, dispatch and driver coordination experience
Agreed Data Handling Procedures
we discuss access controls, confidentiality and escalation procedures during onboarding
No Long Term Contracts
cancel any time
FLEXIBLE SERVICE OPTIONS
Coverage that fits your fleet.
Whether you need a few busy shifts covered or an ongoing team, we can discuss a service arrangement around your requirements. Request a tailored quote.
Overflow & Peak Cover
Extra call handling when your office gets busy.
- Peak-hour and overflow support
- Your business name and booking process
- Flexible coverage discussions
Nights & Weekends
Keep your operation supported outside office hours.
- Evening and overnight cover
- Weekend and bank holiday options
- Booking and dispatch coordination
Dedicated Operations Team
Consistent support for your daily taxi operations.
- Call answering and dispatch
- Driver and passenger coordination
- Tailored team workflows
Pricing depends on shift coverage, workload and the services required. No fixed rates are represented here.
SIMPLE FROM DAY ONE
How It Works
Get set up in 7 days with a straightforward four-step process.
01
Free Consultation Call
02
System and Software Setup
03
Team Training and Integration
04
Go Live and Never Miss a Booking
GOOD TO KNOW
Questions taxi owners ask us.
Clear answers about coverage, software, onboarding and day-to-day operations.
Our team uses iCabbi dispatch workflows. During setup, we review your software access, booking rules and operating procedures.
Ready to Stop Missing Bookings?
Get set up in 7 days. No contracts. No risk. Just results.
WhatsApp Us Now